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Creating An Inviting Environment For Your Patients

As healthcare providers, your goal is to ensure every patient receives top-notch care and that they felt comfortable while receiving that care. For many people, visiting a medical facility induces a high level of stress. Perhaps this is due to a bad prior experience or simply misconceptions about what visiting a medical professional entails. No matter what the cause, it is important for medical providers to take the time consider how they can create a more inviting environment for their patients.


Here at HR Pharmaceuticals, we are a trusted provider of HR lubricating jelly, a latex free, water soluble lubricating gel, designed with your patient’s comfort in mind. If you are hoping to improve the warmth of your medical facility, read on to learn more about how you can accomplish creating an inviting environment for your patients.

Start At The Beginning

As you consider your patients’ comfort and the environment of your medical facility, start from the very beginning. Your patient’s visit is impacted by every single moment leading up to their actual interaction with nursing staff and doctors. Take the time to consider what their arrival process looks like.

 

A few questions to ask yourself as you analyze this initial part of the visit include the following:

  • How easy is it to find your facility? Could you create clearer signage to help direct people to the right location as they arrive?
  • What is parking like? Is there ample parking for everyone? Will people know where to go once they have parked their vehicle?
  • What is the initial greeting a client receives when they walk through your doors? Do you have a quality reception process or will they be left trying to figure things out on their own?

 

As you think through the initial process your patients experience, look for areas you can improve. For example, invest in clear signs if you realize it is confusing for your clients to find the right part of your facility for their needs.

 

A big focus of this analysis should be on how your receptionist greets patients. Keep in mind that for most people entering your doors, they are in a stressed state of mind and might be extremely uncertain of what comes next. Your receptionist should greet clients with warmth and care. This first impression will have a lasting impact upon how your patients view your facility as a whole. Coach the staff who first interact with clients on how to be professional while still warm and caring.

 

If need be, send in a “secret shopper” to report back on how the reception process works. Look for ways to not only improve the friendliness of your staff but also the efficiency of the process. The more frazzled and stressed your receptionists become the more that stress will seep into your patients. If you can start the visit off on the right foot, you have a much better chance of keeping them comfortable throughout the entire visit.

Ensure You Demonstrate Care

Every single staff member from your janitor to your doctors should be trained in how to demonstrate true care for every patient who visits your facility. Having honest care and concern for patients isn’t something you can fake. You have to take the time to slow down and listen to patients.

 

If your staff is running around in a frenzy, ignoring patients who are walking down hallways or acting seemingly disinterested in those patients, it will take a toll on the comfort of those who visit your facility. People are extremely vulnerable when they are visiting a medical facility. Take the time to show them undivided care and attention.

Utilize Decor To Create A Warm Space

Even the way you style your facility plays a large role in how your patients will feel during their time there. Make sure you use inviting decor to create a warm space. While everyone understands that medical facilities will, to a certain extent, need to be sterile in appearance, you can create a design that is more appealing.


In fact, researchers from the Georgia Institute of Technology and Texas A&M University, along with the Center for Health Design, took time to review hundreds of studies pertaining to hospital design. During this review they specifically took a look at how it impacted staff and patients. Their discoveries led them to realizing that noise levels, lighting, layout, ventilation, and more all had a major impact upon medical errors, stress levels, and how quickly patients healed.

Always Have The Right Supplies On Hand

 

When it comes to providing actual care for your patients, you want the process to be as seamless as possible. The less hiccups during a visit the better. One of the best ways to ensure that you do not run into any bumps along the way is to be certain you are equipped with every supply that you need and that those supplies are high-quality.

 

Here at HR Pharmaceuticals, we provide medical lubricant gel that meets the many requirements you may have. Our medical lubricant is a kosher lubricant, latex free, water soluble, and non-spermicidal. Our goal is provide you with the supplies you need in order to keep your patients comfortable and to ensure you are never without exactly what you need when you need it.

 

Looking to speak to a representative about our medical lubricant gel? Click here.

Seek Feedback From Your Patients

Finally, don’t be afraid to seek feedback from your patients. Who understands better what a visit to your facility is like than the people who have experienced it? By reaching out to previous patients for feedback on how their visit went, you can gain valuable insights into where you can improve and also where you are succeeding.

 

Take the time to create an inviting environment for your patients and you will not only see more success as a medical facility, you will also be doing the world a favor by instilling positive experiences with health treatment. Considering the importance of preventative healthcare, your contribution to creating a positive environment for healing can create an important change for many.

 

Remember, at HR Pharmaceuticals, we are passionate about ensuring healthcare providers have exactly what they need to succeed. Talk to us anytime about our medical lubricant gel, a high-quality lubricating jelly designed for healthcare professionals and their patients.

 

 

What To Look For In A Medical Lubricant Supplier

Choosing a provider for any medical supply requires careful consideration. After all, your patients depend upon you for quality service, which includes any supplies they will come into contact with during their visit. You do not want to settle for products that will let your patients down nor do you want products that your staff cannot count on.


When you are looking for a medical lubricant supplier, you are likely looking for a very specific quality and type of medical lubricant gel. Whether you are looking for something that is specifically latex free, kosher, water soluble, or other, you need to know you can trust the product you end up with in stock.

 

Before you order your next round of medical lubricant for your inventory, take the following qualities into consideration, all of which your medical lubricant supplier should portray.

A Company Requirement For Quality

If the medical lubricant supplier you are conversing with does not bring up quality as one of their top priorities, move on. Quality should be the backbone of their company and should be a value that is emphasized throughout their business. When choosing a medical lubricant, be sure you ask about what their quality commitment is and how that is upheld by their company.


Look into the details about the company as well. Do they sacrifice quality to cut costs? A product with a cheap price tag may seem appealing up front but take the time to consider what quality loss has occurred to reach that price point. A trustworthy company should be unwilling to cut corners on quality even if it means a higher cost. Remember, every product you choose to place in your medical facility will be a direct reflection upon you to your patients. Be sure you uphold their trust in your quality services by only choosing the highest quality products.

A Dedicated Customer Focus

When you start researching a medical lubricant company, take time to consider where they put their priority. You should only opt for a business that is 100 percent committed to a strong customer focus. Think about the future with this company. Will they provide you with the customer support you need even after they make their sale? What kind of a track record do they have with other clients?

To get a feel for how focused they are on their customers, take note on how well they communicate with you throughout the decision-making process. Do they seem to care about your needs more than just closing a deal? Feel free to also ask for references of other medical facilities who have chosen their products. The bottom line is that you, as the customer, should always come first.

A Desire To Build Trust

Another value a company providing medical lubricant should have high on their list is trust. They should work hard to build trust between you and their team. Trustworthiness should be a key guiding principle, as no relationship can be built without it.

 

Trust should be created through transparent communication and should be demonstrated through a reliable reputation. A trustworthy company will have a proven track record of treating their clients well. It should also be a constant goal, reached through superior customer service and the delivery of products that exceed quality standards.

 

If you do not feel that you can trust a supplier of medical lubricant, then you should look elsewhere. You are working to build trust with your own patients and your medical supplier should be doing the same for you. When in doubt, go with your gut and never settle for anything less than complete trustworthiness.

Integrity

The company you choose to work with should hold themselves to a high standard of integrity. Integrity begins from the ground up. Every single employee you interact with from the medical supplier should act with extreme integrity. A good rule of thumb we ask our employees at HR Pharmaceuticals is “Would the action be acceptable if the whole world was watching?”

 

Integrity cannot be compromised. You should demand a high-level of integrity from your medical lubricant supplier because your patients demand it from you. Make sure that you know you can trust every aspect of a supplier’s business. From the products they make to the customer service they provide, everything should stand up against the test of integrity.

 

Community

A truly admirable medical lubricant supplier will care about more than the bottom line. Does the company you are working with give back to their local community? Whether they give back through financial donations or volunteer time and resources, community should be important to their business.

 

When you choose a supplier who values community, you are in turn also contributing to those communities. Support a company that is supporting others. Making the world a better place begins with each individual person and each company we support.

Sustainability

Similar to the above sentiment, ask any medical lubricant supplier what their stance is on sustainability. As you work to operate a more environmentally friendly medical facility, partner with companies who also value this.


For example, here at HR Pharmaceuticals, we believe strongly in doing our part to reduce our environmental footprint. Since all the way back in 2010, we have worked hard to reduce our overall materials for packaging and we have decreased our packaging consumption by 30 percent.

 

Make sure that the medical lubricant supplier you choose is doing their part to create a more sustainable medical world.

 

HR Lubricating Jelly

Here at HR Pharmaceuticals, we look forward to talking to you about becoming your provider of medical lubricant. Our HR lubricating jelly is a trusted product for countless medical providers around the country. If you are looking for a water-soluble, kosher, latex-free jelly, we have you covered. We will be happy to discuss the variety of products we carry to see if we have the right fit for your needs.

We invite you to speak to one of our team members today about what makes us a unique company and why we want to strive to be your chosen provider for medical lubricants.

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